1. Introduction
Welcome to Bel Air Booking ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). We are committed to protecting your privacy and ensuring transparency about our data practices.
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.
2. Information We Collect
We collect several types of information from and about users of our Service:
- Personal Information: Name, email address, phone number, and other contact information you provide when creating an account or contacting us.
- Booking Information: Reservation details, venue preferences, and related information you provide to make and manage bookings.
- Usage Information: Information about how you use our Service, including features used and time spent on the Service.
- Device Information: Information about your device, including device type, operating system, browser type, and IP address.
3. How We Collect Information
We collect information through various methods:
- Directly from you when you register, use our Service, or contact us
- Automatically through cookies, web beacons, and similar technologies
- From third-party services like Google Analytics and Google Firestore
- Through your interactions with our customer support
4. How We Use Your Information
We use your information for the following purposes:
- To provide, maintain, and improve our Service
- To process and manage your bookings
- To communicate with you about your reservations
- To analyze usage patterns and improve our Service
- To detect, prevent, and address technical issues
- To comply with legal obligations
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With Service Providers: We work with third-party service providers who assist us in operating our Service, including Google Firebase/Firestore for data storage, Google Analytics for usage analytics, and payment processors.
- For Legal Compliance: We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
- With Your Consent: We may share information for other purposes with your explicit consent.
6. Data Storage and Security
We implement appropriate technical and organizational security measures to protect your information:
- Data is stored securely using Google Firestore with encryption in transit and at rest
- We use industry-standard security protocols and regularly update our security measures
- Access to personal information is restricted to authorized personnel only
- We regularly monitor our systems for potential vulnerabilities
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your information in a portable format
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent where processing is based on consent
8. GDPR Compliance (EU Users)
If you are located in the European Union, we process your personal data in accordance with the General Data Protection Regulation (GDPR):
- Legal Basis: We process your data based on consent, contract performance, legitimate interests, or legal obligations.
- Data Protection Officer: For GDPR-related inquiries, contact our Data Protection Officer at privacy@belairbooking.com
- Data Transfers: We ensure appropriate safeguards for international data transfers
- Breach Notification: We will notify relevant authorities and affected individuals of data breaches as required by law
9. CCPA Compliance (California Users)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request information about the categories and specific pieces of personal information we collect
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
- Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Necessary for the Service to function properly
- Analytics Cookies: Help us understand how you use our Service (Google Analytics)
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings, but disabling certain cookies may limit Service functionality.
11. Third-Party Services
Our Service integrates with third-party services:
- Google Firebase/Firestore: For data storage and authentication
- Google Analytics: For usage analytics and insights
- Payment Processors: For handling transactions
- Email Services: For communication
These services have their own privacy policies, and we encourage you to review them.
12. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
13. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes
- Binding corporate rules
14. Data Retention
We retain your personal information for as long as necessary to:
- Provide our Service to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Fulfill legitimate business purposes
When we no longer need your information, we will securely delete or anonymize it.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a prominent notice in our Service
Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
16. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Subject Line: Privacy Policy Inquiry
We will respond to your inquiry within 30 days. For urgent privacy matters, please mark your communication as "URGENT - Privacy Matter."
17. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the United States and the state in which our company is incorporated, without regard to conflict of law principles.